FAQs

Do you customize?

Yes! We would be super glad to customize any style you like in specific measurements!

Feel free to reach out to us in case you want us to customize our existing styles for your little plum.

How Do I Return/Exchange a product?

You can raise a RETURN/EXCHANGE request on the following link :

https://plumcheeks.com/apps/return_prime

Do you ship internationally?

Yes, of course! We love to see little bundles of joy clad in PlumCheeks all around the globe!

For international orders, please contact us at support@plumcheeks.com or +91-63766-79564

What are the shipping charges?

For orders above INR 1,990/- shipping is absolutely free!

For orders below INR 1,990/- we charge a shipping fee of INR 150/- across India.

For international orders, the shipping charges may vary depending on the delivery location and weight of the shipment. 

Read more about our Shipping Policy here.

What is the estimated delivery time in India?

We operate on a made-to-order basis, implying that a product is made only after we receive an order for it. Most orders are dispatched within 7 working days and delivered within 10-15 working days at your doorstep.

Custom orders might take longer, their estimated delivery date will be provided to you via email.

What are the payment methods available?

  • Debit Card/Credit Card
  • UPI
  • Net Banking
  • Wallets
  • EMI
  • Pay Later Option

What is your exchange policy?

Exchange on domestic orders is only applicable if it meets the following requirements:

  • you wish to exchange the size of the product you ordered
  • you have received a damaged/defective product

Please note that customized orders and international orders are not applicable for exchange and/or return.

Please check out our detailed Exchange Policy here.

What size should I order?

Our sizes are close to standard baby sizes. Refer to our size guide before ordering.

Will I face issues like color bleeding?

We make use of pre-washed, premium quality fabrics that have rare chances of color bleeding or shrinkage.

Fabrics that are hand processed (hand block printed, hand dyed etc.) sometimes tend to bleed for the first few initial washes. This is an innate characteristic of natural fabrics which tends to make the fabric significantly softer and more comfortable to wear.

Why does my product look slightly different?

Our products are handcrafted using traditional block printing and dyeing techniques. Their hand processed nature might lead to slight color and print variations that only adds to their natural adorability!

We aim to try and display the colors of the product with as much accuracy as possible. However, the colors might vary due to variations in electronic screens.

Do you have express shipping?

YESSS! We do offer express shipping at an additional cost, please select that at checkout and get a faster delivery.

How do I track my order?

Once we dispatch your order, we will send you the order details along with a tracking link via email.

What are the wash care instructions for your garments?

All our products are crafted using 100% cotton fabrics and natural dyes.

Gentle machine wash is recommended. Do not tumble dry.

Handwash/dry clean is specified for certain products in their respective descriptions.

Do you have accessories?

Yes, we do! We have *fabric accessories* that are upcycled entirely from leftover "katrans" (waste fabric) and scrap materials at the PC Studio.

At the moment, we have hair accessories, balloon sets, party buntings, rakhis and more.

Do you have Cash on Delivery?

No, we do not have Cash on  Delivery option at the moment.

Do you have a physical store?

Not yet. But we are coming up with something exciting super soon, so stay tuned!